+7 (495) 232-21-21
+7 (812) 333-01-01
+7 (343) 380-60-00
+7 (861) 201-12-12
+7 (383) 230-30-90
We have been working for 20 years in order to help you in creating culinary masterpieces
EAST WEST was founded in 1996. Since then it has reached leading positions on the Russian food, confectionary and bakery markets. Our customers are famous restaurants and hotels, confectionaries and bakeries all over Russia. Moreover EAST WEST is a well-known
and respected company and has long-term
partnerships with the major world manufacturers. Over 400 of the company’s employees are graduates of the best Russian and Western universities and have extensive hands-on
experience of the food service market. Every day they do their utmost to support our clients so that their businesses would expand and thrive.
3500 components of your creativity
We deliver our clients with more than 3500 items, getting ahead, with this figure, of other participants of the market. Our commodity offer grows constantly — the last year’s expansion is 25%. Thanks to our well-balanced assortment policy we are able to cover 80% of any restaurant’s needs. The best world manufacturers’ trade marks are
presented exclusively in EAST WEST brand portfolio.
New Industrial-warehouse Complex Construction (+ photo)
Our prices are always reasonable
Direct deliveries and significant turnover allow us to reduce costs in all commodity groups constantly, and the powerful Analytical Department carries out the daily monitoring of the market prices. These are the tools that help us to build up measured price policy meeting the requirements of any of our clients.
All you need is to call us. The rest will be done by us
Our Call Centre operators show high level in ordering accuracy (96% and completeness of the information provided. Intellectual CRM system accumulates the information on all of our clients features and enables us to provide them with excellent customer service based on individual approach. And they are at your disposal on week-days from 9 a.m. to 8 p.m.
To each product its own temperature conditions
EAST WEST invests considerable assets in warehouse logistics development. In 2004 we started the first Russian industrial-warehouse complex specially designed and automated for Foodservice market requirements. At the end of 2008, the second warehouse building construction was finished. Now the total area of EAST WEST logistic center is about 25,000 m2. Thanks to the advanced technologies of storage we offer our clients frozen products, chilled products, and fresh vegetables and fruit, goods such difficult to be stored and sold.
Fresh products delivered when you want them and where you want them
Our own fleet of 100 vehicles allows carrying out the daily delivery of goods to any location within Moscow, St.-Petersburg and other cities of Central and Northwest federal districts. Every vehicle is equipped with a refrigerator, maintaining the temperature ideal to save the highest quality of our products.
Assistants to your business
EAST WEST, GC does special strategy to work with loyal customers: we not only sell quality products, but we offer you programs to increase sales of the dishes made from them as well. For this purpose managers of the departments together with Marketing Department develop promotion programs for end customers that, in most cases, are carried out at the expense of EAST WEST. Within the limits of these programs targeted to attract visitors to the restaurant and improve the quality of servicing we place an outdoor advertising and produce special graphic arts linked to the action. The action is announced in mass-media, trainings for waiters and chefs are hold, personnel additional motivation program takes root, and souvenirs for end customers are given.
Tasty ideas for your menu
In the Distribution Center site in Zelenograd, EAST WEST Laboratory of taste operates. In order to exchange new recipes and fresh ideas regular master classes are held here by EAST WEST corporate chefs and pastry technologists, as well as by Russian and world stars specially invited. During the Laboratory exists more than 100 pastry and
culinary master classes have taken place here in which 2000 experts from the Great Britain, Australia, the Netherlands, Japan, Russia, Ukraine, Kazakhstan took part.
Mandatory quality control
Each of the products delivered to you passes double quality control. Firstly careful visual inspection of all goods entering our warehouse is done. At the second stage, testing and tasting of all production in Laboratory of taste is carried out for their conformity to the highest quality standards accepted in our company. Based on the results obtained the decision on goods shipment possibility to the customers is made. Before the dispatch our merchandise experts check the integrity and good appearance of the packaging, inspect the weight conformity.
Master Classes only for you
Chefs and pastry technologists forming the technological group of EAST WEST not only hold regular seminars in the Taste Laboratory, but organize off-site master classes at our clients’ as well. EAST WEST technologists have worked in 60 cities of 22 regions of Russia. Corporate technologists participate in Russian and international exhibitions, study culinary trends in our western partners’ training centers.
We guarantee excellent service
EAST WEST is a huge company carrying out more than 1000 deliveries per day. All problems caused by shipment delays, non-compliance with expected specifications or quality standards that you can face will be quickly resolved if you call EAST WEST Service Center. This structural subdivision is a guarantor of your interests inside our company and it is granted with special powers: the Service Centre manager has the right to demand from other of the company employees the highest priority to solve a client’s problem as soon as practicable.
- Information on the company
© 2019, East-West group of companies, Russia,
24/2 Usievicha ul., Moscow (495) 2322121
23 Melnichnaja ul., St.-Petersburg, (812) 3330101
22A Montazhnikov ul., Ekaterinburg, (343) 32-33-444
268 Communarov ul., Krasnodar , (861) 201–12–12
27/1 Plahotnogo ul., Novosibirsk (383) 2303090
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